Monday thru Friday: 8 AM – 7 PM
Saturday: 8 AM – 6 PM
Sunday: 9 AM – 5 PM
FAQs (2 pages)
Movers are legally liable for loss or damage that occurs during performance of any transportation of household goods identified on their lawful bill of lading.
The extant of mover's liability provided in the current Surface Transportation Board's Released Rates Order for interstate moves and California Public Utilities Commission in intrastate moves within California.
All moving companies are required to assume liability for the value of the goods transported. However, there are different levels of liability, and you should be aware of the amount of protection provided and the charges for each option.
In California moving companies are required to provide three levels of liability:
You must select the coverage you wish prior to mover's commencing their services.
Interstate movers offer two different levels of liability:
FULL VALUE PROTECTION (FVP) - This is the most comprehensive option available for the protection of your goods. Similar to interstate relocations there is additional cost associated with this protection, which will be described on the mover's bill of lading. Under this protection, if any article is destroyed, or damaged while in mover's custody, your mover will, at its option, either:
RELEASE VALUE of 60 cents per pound per article. This is the most economical protection option available; however, this no-cost option provides only minimal protection. Under this option, the mover assumes liability for no more than 60 cents per pound per article. The lost of damaged claims are settled based on the wight of the article multiplied by 60 cents per pound.
These two levels of liability are not insurance agreements that are governed by State insurance laws, but instead are contractual tariff levels of liability authorized under Released Rates Orders of the Surface Transportation Board of the US Department of Transportation.
LIABILITY FOR VALUABLES
Items of extraordinary value, such as antiques, art objects, gold or silver and other precious metals, jewelry, etc. should be separately described on the inventory and a value declared for each. It is best not to ship currency, jewelry, important and valuable papers and other valuable articles. It is best to keep such articles with you at all times during the move.